Delivery & Returns

Thank you for shopping with Motion Range. We want you to be confident in your purchase, and we’re here to help you choose the right equipment before and after you buy. If you’re not fully satisfied with your order, you may be entitled to return it in line with the policy below. 

14-Day Change-of-Mind Returns

If you change your mind, you may cancel your order within 14 days of receiving your item(s), in line with the Consumer Contracts Regulations 2013. Once you have told us you wish to cancel, the item(s) must be returned to us within 14 days of your cancellation being confirmed.

To be eligible for a full refund, returned items must be:

  • Complete, with all parts, fixings, hardware, accessories and manuals as supplied
  • Unused and in their original condition
  • Returned in their original packaging, with any protective materials

Items that are used, incomplete, damaged or not in their original packaging may not qualify for a full refund – see “Refund Eligibility” below.

How to Make a Return

Please contact us first at returns@motionrange.co.uk with your order number and the reason for your return. Once your return has been authorised, we’ll confirm the return address to use, or arrange a collection for larger items (see “Return Shipping”). Returns sent to us without authorisation may be refused.

Full Refund

All items returned complete, unused, and in their original condition and packaging will receive a full refund.

Refunds are paid back to the same payment method and account used for the original purchase. For security and fraud-prevention reasons, we are unable to refund to an alternative account or payment method.

Where an order was placed using a promotional code or under a promotional offer, the refund value will be the amount actually paid – that is, the applicable value less the promotional discount.

Refund Eligibility

Any item that is incomplete, used, damaged, or not in its original packaging may be refused a full or partial refund. An example of an “incomplete” return is an item returned without the fixings or hardware with which it was supplied.

Where the value of a returned item has been reduced by handling beyond what is reasonably necessary to inspect it, we may make a corresponding deduction from your refund to reflect that loss in value. We will always notify you of any deduction before we approve the return and process your refund.

Return Shipping

For change-of-mind returns, we will arrange a collection for you. The return-carriage cost is payable by you and will be quoted and taken before we book the collection – it is not deducted from your refund. Your refund will be the price you paid for the returned item(s) in full.

We recommend that all returns are sent using a tracked and insured service suitable for high-value or heavy items. We cannot accept responsibility for items lost or damaged in transit before they reach us.

For faulty or incorrectly supplied items, we will arrange and cover the cost of return – see “Faulty or Incorrect Items” below.

Refund Processing

Once your return has been received and inspected, please allow 5–7 business days for it to be processed. Once processed, we will refund the original payment method; it can then take a further 2–3 days to appear in your account, and some banks or payment providers may take longer.

In every case, refunds will be made without undue delay and no later than 14 days after the day we receive the returned goods, or 14 days after you provide proof that you have returned them, whichever is sooner.

Outbound delivery charges are non-refundable unless the item is faulty.

Faulty or Incorrect Items

In accordance with your rights under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund for a faulty or incorrectly supplied item. Where a fault is found within 30 days of delivery, you are entitled to reject the item for a full refund.

If you receive a faulty or incorrectly supplied item, or your order is damaged in transit, please contact us as soon as possible at returns@motionrange.co.uk or on 0333 880 7174. Please include your name, order number, a description of the issue, and any photos or videos where possible.

For faulty or incorrect items we will arrange and cover the cost of return, and provide a repair, replacement, or refund as appropriate. Occasionally, and at our discretion, we may ask whether you would like to keep the item in addition to receiving a replacement.

If a fault develops after 30 days, please still contact us. We will assess the issue and advise on repair, replacement parts, or warranty support in line with the manufacturer’s terms and your rights under UK consumer law.

Clearance and Sale Items

Clearance and sale items are sold on an “as-is” basis and are not covered by any manufacturer warranty. This does not affect your statutory rights under the Consumer Rights Act 2015, nor your 14-day cooling-off period when you order online under the Consumer Contracts Regulations 2013.

Buying with Confidence

We know that buying commercial-grade equipment is a considered purchase. If you are unsure about suitability, footprint, specification, or which model is right for your space, we would encourage you to contact us before ordering. Our team is always happy to help you choose the right kit so you can buy with confidence.

How to Arrange a Return

Please contact us before sending any items back:

Please include your order number and reason for return. Returns sent without authorisation may be refused.