Refund policy

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

We may elect to repair or replace any faulty product that we are responsible for.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit.

Faulty items will be refunded in full, including delivery charges where you have paid for the service.

There are certain situations where only partial refunds are granted (if applicable, but not limited to):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after receipt.