Refund policy

Change-of-mind returns

If you change your mind, you have 14 days from the day after you receive your item(s) to tell us you wish to cancel. Once you have told us, you have a further 14 days to return the Products to us.

Return shipping costs for change-of-mind returns are the customer's responsibility.

How to start a return

Please contact us before sending any items back. Many of our Products ship directly from the manufacturer, so the correct return address varies by item. We will confirm it for you, and arrange collection where that is appropriate.

Email: returns@motionrange.co.uk
Phone: 0333 880 7174, 9am to 5pm Monday to Friday

You do not need to use any particular form of words. A clear statement that you wish to cancel is enough.

Condition of returned items

Please take reasonable care of the Products while they are in your possession. You are free to handle them as you would in a shop. If they are handled beyond that and their value is reduced as a result, we may reduce your refund to reflect it.

Faulty or damaged items

If a Product arrives damaged or develops a fault, contact us with photographs and we will arrange a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015. Faulty items are refunded in full, including the original delivery charge.

Please inspect your Order on delivery where you can. If there is visible damage to the packaging, note it with the carrier if possible and tell us as soon as you can.

Items we cannot accept back

We cannot accept change-of-mind returns of bespoke or custom-made Products, or gift cards.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the returned Products, or of you providing evidence that you have sent them back, whichever is sooner.

Your statutory rights

Nothing in this policy affects your statutory rights. For more information, contact your local Citizens Advice.

Business customers

Different terms apply to purchases made in the course of a business. Please see clause 8 of our Terms and Conditions.